PRIVACY POLICY

Effective Date: 22/11/2023

At The Damp Specialist Company, safeguarding your privacy is paramount. This Privacy Policy outlines how we collect, use, and protect your information when you engage with our damp surveying services.

1. Information We Collect:

• Contact Form Information on Our Website and Booking Information: To schedule your survey, we collect your name, contact details, and address.

• Survey Data: We gather information related to the survey, including observations, photographs, and any additional details necessary for a comprehensive analysis.

• Payment Details: If applicable, we collect and securely process payment information for billing purposes.

2. Use of Your Information:

• Service Delivery: Your personal information is used to facilitate the scheduling and completion of surveys, ensuring the highest quality of service.

• Communication: We may use your contact details to communicate important information related to your booking, such as confirmation, reminders, and post-survey discussions.

• Billing: Your payment information is exclusively used for processing transactions related to our services.

3. Information Sharing:

• Trusted Partners: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors or professional consultants.

• Legal Compliance: We may disclose your information as required by law or to protect our rights, property, or safety.

4. Data Security:

We employ industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction.

5. Your Choices:

You retain the right to review, update, and delete your personal information. Reach out to us if you wish to exercise these rights or have any concerns.

6. Cookies:

Our website may utilise cookies and similar technologies to enhance website experience, speed and marketing. You can manage your cookie preferences through your browser settings.

7. Changes to the Privacy Policy:

We reserve the right to update this Privacy Policy to reflect changes in our practices. We encourage periodic review for awareness.

By engaging with our services, you acknowledge and agree to the terms outlined in this Privacy Policy. Should you have any inquiries or concerns, please contact us at info@thedampspecilistcompany.co.uk.

Thank you for choosing The Damp Specialist Company.